Frequently Asked Questions about our Downtown Brooklyn Hotel

Q: What is your check-in/check-out time?
A: Check-in: 3:00 p.m. | Check-out: 12:00 p.m.

Q: Can I request a late check-out?
A: You are always welcome to request a late check-out, but it can not be guaranteed. Please contact our Front Desk on the day of check-out.

Q: What are my transportation options to/from the airport?
A: You have several options for airport transportation: AirTrain, subway, bus, yellow taxi and car service. View directions to our Brooklyn hotel here.

Q: What is your payment policy?
A: Room and Tax plus $50.00 for incidentals must be covered by credit card at check-in. You may pay with cash only at check-out.

Q: Can I store my luggage for the day once I’ve checked out of the hotel?
A: Yes, we can store your luggage here for the day.

Q: How many floors and guest rooms does your hotel have?
A: Our property includes 6 floors and 56 rooms. View more about our Brooklyn accommodation.

Q: Do you have wireless Internet in your hotel? Is it complimentary?
A: Yes, we provide complimentary wireless Internet to our guests. See our Brooklyn hotel amenities.

Q: What are the closest subway stops by the hotel?
A: The closest stop to our downtown Brooklyn hotel is: Nostrand Avenue/Fulton Street "A" & "C" lines

Q: Do you honor AARP or AAA rates?
A: Yes, we do honor AARP and AAA rates.

Q: Who should I contact to book group lodging?
A: Whether you need lodging for a small or big group, please contact our General Manager at: gm@arenahotelnyc.com.

Q: Are you a pet-friendly hotel?
A: Our property does not allow pets at this time.

Q: Do you have smoking and non-smoking floors?
A: Our entire hotel is 100% smoke-free. Violation of this policy will incur a $250.00 fee.